How can we help?
Send us a note for help with the app, your subscription, or a receipt that did not read right.
Email supportsupport@receiptrabbit.io
What to include in your email
- Support ID. Paste this so we can look up your anonymous subscription (see how to find it below).
- Device and iOS version. Tell us your iPhone model and iOS version.
- Steps and result. Explain what you tapped and what happened next.
- A screenshot. Attach a screenshot of the screen or error if you can.
How to find your Support ID
Open Settings
Tap the Settings tab in the app.
Tap Support & Legal
Open the Support & Legal menu.
Tap Support ID to copy
Tap Support ID to copy it to your clipboard.
Receipt Rabbit has no user accounts and no login, so your Support ID is how we look up your anonymous App Store subscription.
Report a receipt problem from the app
- Report a Problem. Use this on any receipt with a wrong total, misread merchant, or miscategorized item to send your note and technical details.
- Report Issue. Tap this when a receipt fails to process so the app can send us the technical details.
- Masked personal details. The app masks personal details on the receipt image before sending an issue report.
Common answers
Restore a subscription
Open the upgrade screen in the app and tap Restore Purchases when you get a new iPhone or reinstall the app.
Cancel or change a plan
In the app's Settings tab, paid plans show a Manage subscription row under the plan card that opens Apple's subscription page. You can also go to iPhone Settings > your name > Subscriptions.
Monthly scan limits
Free includes 30 receipt scans a month, Plus is $4/month or $30/year for 100 a month, and Pro is $8/month or $60/year for 300 a month. Every plan has a monthly limit.
Email forwarding
Email forwarding works on every plan, including Free. Each forwarded email receipt counts as a scan toward your monthly limit.
Where receipts are stored
Your receipts live on your iPhone and in your own private iCloud. We do not keep receipt images on our servers after categorization; see our Privacy Policy for details.
Disconnect QuickBooks, Xero or Lunch Money
Open the Sync tab, tap the destination, and tap Disconnect at the bottom of its settings.
Support questions
How do I contact Receipt Rabbit support?
Email support@receiptrabbit.io and our team at Pine River Labs will reply. Include your Support ID, your iPhone model and iOS version, and a short description of what happened.
A receipt is stuck processing. What do I do?
Open that receipt and tap Report Issue. That sends the technical details for the receipt to Pine River Labs with personal details masked on the receipt image.
I paid but the app still shows Free. How do I fix it?
Open the upgrade screen in the app and tap Restore Purchases. Subscriptions belong to your Apple ID through the App Store (one person per subscription), and restoring pulls your active plan back onto your iPhone.
My forwarded email receipt has not shown up. Where is it?
Forwarded emails are encrypted to your device and held for up to 7 days until the app downloads them, so open Receipt Rabbit to pull them in. Each one counts toward your monthly scan limit. If it still does not appear, email support@receiptrabbit.io with your Support ID.
Do I need an account to get help?
No. Receipt Rabbit has no user accounts and no login. Include your Support ID in your email if your question is about a plan or billing.
Spot an error on this page? Email support@receiptrabbit.io and we will correct it.
By Pine River Labs · Updated